INTRODUCTION
At A2zcomputech, customer satisfaction is our top priority. We understand that there may be occasions when you need to return a product. Our refund policy outlines the terms and conditions for returns and refunds.
Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- Time Frame:
○ Returns must be initiated within 7 days of the purchase date.
○ After 7 days, we cannot offer a refund or exchange.
- Condition of Products:
○ Products must be in their original condition and packaging.
○ Products should not be damaged, altered, or show signs of wear.
○ All accessories, manuals, and documentation must be included.
- Proof of Purchase:
○ A receipt or proof of purchase is required for all returns and refunds.
Non-Refundable Items
Certain items are not eligible for refunds, including:
- Software that has been opened or downloaded.
- Custom-built computers or special order items.
- Items purchased on clearance or marked as “final sale.”
- Gift cards.
How to Initiate a Return
- Contact Us:
○ Email us at [Your Email Address] or call [Your Phone Number] to initiate a return.
○ Provide your order number and reason for the return.
- Return Authorisation:
○ Once your return request is approved, we will provide you with a Return Authorisation (RA) number.
○ Clearly write the RA number on the outside of the return package.
- Shipping:
○ You are responsible for the cost of return shipping.
○ We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or damaged returns.
Refund Process
- Inspection:
○ Once we receive your returned item, we will inspect it to ensure it meets our return conditions.
○ We will notify you of the approval or rejection of your refund.
- Processing:
○ If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days.
○ Depending on your payment provider, it may take additional
Exchanges
If you received a defective or damaged item, we will replace it at no additional cost. Please contact us within 7 days of receiving the item to arrange an exchange.
